Make a Claim
How to Make an Insurance Claim
Call 0800 467 873 or 0861 800 900 at any time. Your insurer then assesses the claim against your policy and decides the outcome, and we help you at every step.
Claims Ready Process
Make The Call
To your broker or our 24/7 claims line, as soon as it is safe.
Complete The Details
Online, through our App, Docusign or in person.
Assessment
Your insurer reviews the claim against your policy. We help with anything it asks for.
Decision
Your insurer decides the outcome and pays, repairs or replaces as your policy provides.
What to Have Ready
Your insurer may ask for more
- Your policy number
- The date, time and place, and what happened
- A SAPS case number for theft, hijacking or a break-in
- Photos of the damage, if it is safe to take them
- Quotes or proof of ownership for what was damaged or lost
Don’t throw away damaged items or start repairs before your insurer says so, unless you must prevent more damage.
Questions About Claims
It depends on the insurer, the type of cover and how complete the information is. Your insurer should tell you what it still needs from you.
That is the insurer’s decision, based on your policy wording, any exclusions and excess, and the information you supply. Your broker helps you prepare the claim but cannot promise an outcome.
Start with the insurer’s complaints process, which your broker can help with. If you are still not satisfied, you can go to the National Financial Ombud Scheme South Africa (NFO).
Read our full guide to the claims process
Mont Blanc Financial Services (Pty) Ltd is an authorised financial services provider, FSP 8271. The information on this site is general information, not financial advice.