Legal Documents

List of Documents
Resolving Client

Making sure that our clients are happy with our services and in the event of a compliant we will resolve the issue quickly and with the utmost care.

BEE Compliance

We are very proud to say that we are a B-BBEE Level 2 Contributor. This Certificate serves as an Affidavit in terms of Code Series 000, Section 4.5 of the Amended Codes 2013.

Identifying And Resolving

The purpose of this Conflict of Interest Policy is to outline a suitable approach and response to the identification and management of conflicts of interest.

Protection Of Personal Info

Keeping our clients personal information is of utmost importance to us. Our POPI Notice outlines what information we collect and how this is processed.

Merchant Service Policy
Outcome of request
Request for access to record
Internal Appeal Form
PAIA Manual 2023

Our Vision

Utilize our extensive knowledge and expertise to become a dominant national market leader while conducting business with honesty, transparency and integrity.

Biker Winston

Our Code Of Conduct

We strive to set the bar for industry service while treating our clients with trust, honesty and integrity. Our clients’ interests always come first.

We Will:
  • At all times, and in relation to all parties, conduct our business honestly, transparently, with integrity and in good faith.
  • Put the interests of our clients above all else – even our remuneration.
  • Keep clients’ information confidential and use it only when negotiating, maintaining, renewing or servicing their financial needs, unless consent has been obtained.
  • Comply with all legislation, acts and regulations relating to the financial services industry.
  • Ensure our employees fully understand members’ obligations under this code, and that they are kept up to date with any other guidelines that may be issued.
  • Ensure any statements we make – whether in advertisements, circulars, or publicity or promotional material – are factually correct and do not contain misleading or extravagant claims.
  • Make management and executives, both individually and collectively, account to regulators and other stakeholders for failed governance process and protocol.
  • Protect, promote and advance the image, standing and common interest of the professional financial services industry.
  • Consistently promote the improvement and standard of financial products, financial advice and intermediary services provided within the industry.
  • Promote and uphold high ethical standards and good business practices within the financial services industry to ensure the sector as a whole maintains a good image and reputation.
  • Make current and potential clients aware that we impose the code on ourselves to distinguish us from average industry expectations.
  • Stay relevant within the financial services industry and up to date with legislative and regulatory changes; and implement these changes at the strategic, operational and risk management levels.
Services and Technology

We set exceptional standards through understanding there is only one way to run a successful business. All our employees believe they have a role to play in continually improving service, and they are valued for their contribution. Highly advanced management and IT solutions complement this by keeping us ahead of the curve, enabling us to understand and even predict future events.

Business Management Systems

We customise advanced business and IT solutions to meet the requirements driven by emerging trends and expanding markets. These cutting-edge solutions are either developed in-house or are outsourced to niche specialists, allowing us to be highly competitive in the market, giving us greater control of our business, and ultimately benefiting you, the client. We regularly revisit existing strategies, systems, procedures and processes to ensure our business remains at the forefront of innovation in the financial services industry.

Our Mobile App Privacy policy

At MBFS, we are committed to protecting the privacy and security of your personal information. We value your trust and want you to understand how we collect, use, and disclose your information, in compliance with the Protection of Personal Information Act (POPIA), Copyright Act, Consumer Protection Act, and other relevant legislation.

Biker Winston
Quality Insurance

We strive to provide the product that is best suited to your needs, at an affordable price – with the added benefit of making sure that you are always claims ready. Not to mention, you are provided with a dedicated broker that you have 24-hour access to.

At MBFS we strongly believe in personal interaction as opposed to communication through automated response – and it's a philosophy we stand by.

Thumbs Up Monte